Customer Service Coordinator

Essential Duties:

  • Process pre-alerts from agents and overseas affiliates
  • Set up client files based on pre-alerts
  • Monitor and confirm arrival of freight, communicate any irregularities to sales and clients
  • Receive and process documents from shipper
  • Break down and distribute information to individual files and calculate freight charges
  • Contact clients for POA, and brokers (if needed) to inform about charges and freight availability.
  • Issue steamship line release to warehouse
  • Enter all charges and profits into computer system
  • Communicate with clients to assure quality and client satisfaction
  • Arrange collections and deliveries
  • Assure timely billing

Requirements: At least 2 years working experience in customer service in shipping, freight forwarding or related industry. Familiarity with incoterms and import process is a must. Knowledge of MS Office software is expected.

Please send cover letter and resume by standard mail to:

Pactrans Air & Sea, Inc.
Attn: Human Resources Department
951 Thorndale Avenue
Bensenville, IL 60106

To email resume, please list "Careers" and the perspective position in the subject line and send email to the following: info@pactrans.com

To fax resume, please list the perspective position on a cover page and send to the following: (847) 766-9020

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951-961 Thorndale Avenue

Bensenville, IL 60106

847-766-9988 | Fax: 847-766-9025

Email: info@pactrans.com

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